Ubisoft

Gaming & Esports • United Kingdomwww.uplay.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

36/100

−27.3 vs. last month1.12 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Gaming & Esports companies

#250of 259

Top 97% · Bottom Tier

#1 (best)#259 (worst)

#248Peer

#249Peer

#250This company

#251Peer

#252Peer

Overall Customer Sentiment

Below Average

24% of reviews positive, 75% negative

24%

positive

Positive24%
Neutral1%
Negative75%

Sentiment Balance

Covering November 2024 — 6 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

20.8%

Loyalty

15.7%

Problem Resolution

14.3%

Communication

11.5%

Pricing

10.6%

Most feedback concerns Customer Support.

The most common complaint theme is Customer Support, making up 20.8% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH96/100

96/100

signal score

•Built from a negative-review share of 75.7% across this company's analyzed reviews.
•18 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

1.1avg rating

5★

1.8%

4★

0.3%

3★

0.8%

2★

2.0%

1★

95.0%

Based on 600 analyzed reviews. Sentiment is holding steady: 7.1% of reviews in the last three months were positive, compared with 2.2% in the three months before that.

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