iGV

Gaming & Esports • United Kingdomigv.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

39/100

3.41 ★ average rating · 1,066 reviews

Competitive Performance Rank

Among fully-analyzed Gaming & Esports companies

#244of 259

Top 94% · Bottom Tier

#1 (best)#259 (worst)

#242Peer

#243Peer

#244This company

#245Peer

#246Peer

Overall Customer Sentiment

Below Average

53% of reviews positive, 45% negative

53%

positive

Positive53%
Neutral3%
Negative45%

Sentiment Balance

Covering December 2025 — 4 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 75% of reviews in this period, with 25% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 976 reviews across the months with enough data to chart reliably (min 3/month), most recent: December 2025.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

27.1%

Response Speed

14.6%

Product Quality

14.2%

Problem Resolution

11.9%

Loyalty

11.4%

Most feedback concerns Customer Support.

The most common complaint theme is Problem Resolution, making up 11.9% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH64/100

64/100

signal score

•Built from a negative-review share of 44.5% across this company's analyzed reviews.
•2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.4avg rating

5★

55.3%

4★

2.5%

3★

3.1%

2★

5.5%

1★

33.5%

Based on 1,066 analyzed reviews. Sentiment is slipping: 0.0% of reviews in the last three months were positive, compared with 16.7% in the three months before that.

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