Customereye

TheMinecraftHosting

Gaming & Esports • United Stateswww.theminecrafthosting.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

60/100
3.60 ★ average rating · 378 reviews

Competitive Performance Rank

Among fully-analyzed Gaming & Esports companies

#55of 259
Top 21% · Top Tier
#1 (best)#259 (worst)
#53Peer
#54Peer
#55This company
#56Peer
#57Peer

Overall Customer Sentiment

Category Leader

67% of reviews positive, 31% negative

67%
positive
  • Positive67%
  • Neutral2%
  • Negative31%

Sentiment Balance

Covering September 2024 — 10 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 60% of reviews in this period, with 40% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 332 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
25.6%
Product Quality
12.7%
Pricing
12.5%
Response Speed
12.5%
Problem Resolution
11.4%

Most feedback concerns Customer Support.

The most common complaint theme is Response Speed, making up 12.5% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM45/100
45/100
signal score
  • Built from a negative-review share of 35.0% across this company's analyzed reviews.
  • 15 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.6avg rating
5
63.0%
4
2.1%
3
0.3%
2
1.6%
1
33.1%

Based on 378 analyzed reviews. Sentiment is improving: 91.3% of reviews in the last three months were positive, compared with 83.8% in the three months before that.

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