Based on public reviews and response behavior.
93 reviews over 372 days (about 7.6 per month). Busiest month: 17% of reviews. Languages: en 100%.
Cosmetics & Fragrance average: score 64.6, rating 4.33 stars, reply rate 36.7%, over 449 ranked companies · benchmark 23 Oct 2026
Score
56.7
Industry average 64.6
7.9 below average
Rating
4.54
Industry average 4.33
0.21 above average
Reply rate
—
Industry average 36.7%
not measured
Among ranked Cosmetics & Fragrance companies
Only companies with enough recent, scoreable reviews are ranked.
87% of reviews positive, 12% negative
Covering December 2025 — 4 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 50% of reviews in this period, with 50% negative and 0% neutral.
Share of theme mentions
Themes extracted from 93 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 449 ranked companies in Cosmetics & Fragrance (benchmark 23 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.138 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
Sentiment has been declining (trajectory: -0.588). Review the worst months in the trend data to identify specific operational or product issues.
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