Silk'n

Cosmetics & Fragrance • Canadawww.silkn.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

46/100

+10.2 vs. last month4.13 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Cosmetics & Fragrance companies

#170of 191

Top 89% · Bottom Tier

#1 (best)#191 (worst)

#168Peer

#169Peer

#170This company

#171Peer

#172Peer

Overall Customer Sentiment

Below Average

67% of reviews positive, 31% negative

67%

positive

Positive67%
Neutral2%
Negative31%

Sentiment Balance

Covering August 2024 — 13 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 77% of reviews in this period, with 23% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 591 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

18.2%

Delivery Shipping

16.8%

Product Quality

14.0%

Response Speed

12.7%

Loyalty

9.8%

Most feedback concerns Customer Support.

The most common complaint theme is Pricing, making up 6.5% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM30/100

30/100

signal score

•Built from a negative-review share of 38.3% across this company's analyzed reviews.
•1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.1avg rating

5★

69.7%

4★

8.5%

3★

2.7%

2★

3.7%

1★

15.5%

Based on 600 analyzed reviews. Sentiment is improving: 91.7% of reviews in the last three months were positive, compared with 83.6% in the three months before that.

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