Based on public reviews and response behavior.
102 reviews over 450 days (about 6.9 per month). Busiest month: 12% of reviews. Languages: en 100%.
Cosmetics & Fragrance average: score 61.0, rating 4.31 stars, reply rate 37.2%, over 406 ranked companies · benchmark 7 Oct 2026
Score
57.9
Industry average 61.0
3.1 below average
Rating
4.03
Industry average 4.31
0.28 below average
Reply rate
—
Industry average 37.2%
not measured
Among ranked Cosmetics & Fragrance companies
Only companies with enough recent, scoreable reviews are ranked.
60% of reviews positive, 38% negative
Covering September 2026 — 6 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 50% negative and 17% neutral.
Share of theme mentions
Themes extracted from 102 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 406 ranked companies in Cosmetics & Fragrance (benchmark 7 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
The company replies to 0% of reviews against an industry average of 37%. Unanswered negative reviews are the most visible gap on the profile; a short public reply within days closes it.
"Product Quality" is the strongest recurring theme in the reviews: 35 mentions with a sentiment score of 86.30/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
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