National Parts Depot

Auto Parts & Accessories • United Statesnpdlink.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

44/100

−1.0 vs. last month4.68 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Auto Parts & Accessories companies

#120of 148

Top 81% · Bottom Tier

#1 (best)#148 (worst)

#118Peer

#119Peer

#120This company

#121Peer

#122Peer

Overall Customer Sentiment

Below Average

64% of reviews positive, 33% negative

64%

positive

Positive64%
Neutral4%
Negative33%

Sentiment Balance

Covering October 2024 — 56 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 66% of reviews in this period, with 32% negative and 2% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 599 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

25.5%

Response Speed

19.5%

Product Quality

14.9%

Customer Support

10.5%

Loyalty

8.3%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Problem Resolution, making up 4.4% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM48/100

48/100

signal score

•Built from a negative-review share of 46.0% across this company's analyzed reviews.
•1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.7avg rating

5★

85.7%

4★

5.8%

3★

3.0%

2★

2.2%

1★

3.3%

Based on 600 analyzed reviews. Sentiment is holding steady: 94.0% of reviews in the last three months were positive, compared with 95.7% in the three months before that.

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