Customereye

Factory-Manuals

Auto Parts & Accessories • United Statesfactory-manuals.com

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

47/100
4.54 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Auto Parts & Accessories companies

#105of 148
Top 71% · Mid Pack
#1 (best)#148 (worst)
#103Peer
#104Peer
#105This company
#106Peer
#107Peer

Overall Customer Sentiment

Mid Pack

70% of reviews positive, 29% negative

70%
positive
  • Positive70%
  • Neutral2%
  • Negative28%

Sentiment Balance

Covering October 2024 — 4 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 50% of reviews in this period, with 50% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 577 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
18.2%
Product Quality
14.6%
Delivery Shipping
12.6%
Response Speed
10.8%
Onboarding
10.6%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM25/100
25/100
signal score
  • •Built from a negative-review share of 29.3% across this company's analyzed reviews.
  • •3 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.5avg rating
5★
76.0%
4★
12.8%
3★
4.5%
2★
2.5%
1★
4.2%

Based on 600 analyzed reviews. Sentiment is improving: 94.7% of reviews in the last three months were positive, compared with 66.7% in the three months before that.

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