Nest

Appliances & Home Electronics • United Statesnest.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

41/100

−1.3 vs. last month1.93 ★ average rating · 2,100 reviews

Competitive Performance Rank

Among fully-analyzed Appliances & Home Electronics companies

#170of 189

Top 90% · Bottom Tier

#1 (best)#189 (worst)

#168Peer

#169Peer

#170This company

#171Peer

#172Peer

Overall Customer Sentiment

Below Average

28% of reviews positive, 71% negative

28%

positive

Positive28%
Neutral2%
Negative71%

Sentiment Balance

Covering August 2026 — 197 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 65% negative and 3% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 2,100 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Loyalty

17.8%

Customer Support

16.0%

Product Quality

12.2%

Problem Resolution

11.6%

Pricing

11.3%

Most feedback concerns Loyalty.

The most common complaint theme is Loyalty, making up 17.8% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH81/100

81/100

signal score

•Built from a negative-review share of 70.7% across this company's analyzed reviews.
•25 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

1.9avg rating

5★

15.1%

4★

3.3%

3★

6.5%

2★

9.5%

1★

65.6%

Based on 2,100 analyzed reviews. Sentiment is improving: 39.2% of reviews in the last three months were positive, compared with 30.4% in the three months before that.

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