Hive

Appliances & Home Electronics • United Kingdomwww.hivehome.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

40/100

−4.2 vs. last month2.85 ★ average rating · 1,701 reviews

Competitive Performance Rank

Among fully-analyzed Appliances & Home Electronics companies

#173of 189

Top 92% · Bottom Tier

#1 (best)#189 (worst)

#171Peer

#172Peer

#173This company

#174Peer

#175Peer

Overall Customer Sentiment

Below Average

43% of reviews positive, 55% negative

43%

positive

Positive43%
Neutral2%
Negative55%

Sentiment Balance

Covering August 2026 — 85 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 28% of reviews in this period, with 69% negative and 2% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,642 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Problem Resolution

15.1%

Product Quality

14.1%

Customer Support

14.0%

Loyalty

13.7%

Communication

13.2%

Most feedback concerns Problem Resolution.

The most common complaint theme is Problem Resolution, making up 15.1% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH65/100

65/100

signal score

•Built from a negative-review share of 55.3% across this company's analyzed reviews.
•11 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

2.9avg rating

5★

33.8%

4★

8.7%

3★

7.7%

2★

8.7%

1★

41.1%

Based on 1,701 analyzed reviews. Sentiment is improving: 38.2% of reviews in the last three months were positive, compared with 29.4% in the three months before that.

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