Customereye

FireAngel

Appliances & Home Electronics • United Kingdomfireangel.co.uk

Review data last updated .

Based on public reviews and response behavior.

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409 reviews over 2,433 days (about 5.1 per month). Busiest month: 15% of reviews. Languages: en 94%, unknown 4%, nl 1%.

Overall Score

41/100
−11.1 vs. last month3.05 ★ average rating · 409 reviews
41/100 from 409 reviews over 35 months, high confidence.

Appliances & Home Electronics average: score 59.2, rating 4.02 stars, reply rate 33.4%, over 1,074 ranked companies · benchmark 24 Oct 2026

Score

40.9

Industry average 59.2

18.3 below average

Rating

3.05

Industry average 4.02

0.97 below average

Reply rate

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Industry average 33.4%

not measured

Competitive Performance Rank

Among ranked Appliances & Home Electronics companies

#909of 1074 ranked in Appliances & Home Electronics
Top 85% · Bottom Tierup 62 from last month
#1 (best)#1074 (worst)
#907Peer
#908Peer
#909This company
#910Peer
#911Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

40% of reviews positive, 57% negative

40%
positive
  • Positive40%
  • Neutral2%
  • Negative57%

Sentiment Balance

Covering September 2026 — 19 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 42% of reviews in this period, with 58% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Customer Support
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Communication
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Problem Resolution
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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