Based on public reviews and response behavior.
Among fully-analyzed Professional Services companies
48% of reviews positive, 50% negative
Covering August 2026 — 7 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 57% of reviews in this period, with 43% negative and 0% neutral.
Showing 1,649 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.
Sentiment has been holding steady over the period shown.
Share of theme mentions
Most feedback concerns Product Quality.
The most common complaint theme is Problem Resolution, making up 15.0% of all theme mentions.
Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.
Star split and recent-versus-earlier sentiment.
Based on 1,662 analyzed reviews. Sentiment is slipping: 43.3% of reviews in the last three months were positive, compared with 53.1% in the three months before that.
