Dating

Professional Services • United Stateswww.dating.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

37/100

−32.1 vs. last month2.69 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Professional Services companies

#496of 517

Top 96% · Bottom Tier

#1 (best)#517 (worst)

#494Peer

#495Peer

#496This company

#497Peer

#498Peer

Overall Customer Sentiment

Below Average

54% of reviews positive, 46% negative

54%

positive

Positive54%
Neutral1%
Negative46%

Sentiment Balance

Covering August 2024 — 12 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 25% of reviews in this period, with 75% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 598 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Pricing

20.2%

Customer Support

19.8%

Loyalty

15.8%

Communication

13.4%

Product Quality

7.7%

Most feedback concerns Pricing.

The most common complaint theme is Pricing, making up 20.2% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH62/100

62/100

signal score

•Built from a negative-review share of 41.7% across this company's analyzed reviews.
•14 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

2.7avg rating

5★

40.0%

4★

0.8%

3★

1.8%

2★

2.8%

1★

54.5%

Based on 600 analyzed reviews. Sentiment is holding steady: 4.8% of reviews in the last three months were positive, compared with 0.0% in the three months before that.

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