Based on public reviews and response behavior.
200 reviews over 232 days (about 26 per month). Busiest month: 17% of reviews. Languages: en 100%.
Sports & Fitness average: score 63.2, rating 4.32 stars, reply rate 31.2%, over 1,486 ranked companies · benchmark 15 Oct 2026
Score
64.8
Industry average 63.2
1.6 above average
Rating
3.60
Industry average 4.32
0.72 below average
Reply rate
—
Industry average 31.2%
not measured
Among ranked Sports & Fitness companies
Only companies with enough recent, scoreable reviews are ranked.
66% of reviews positive, 33% negative
Covering September 2026 — 15 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 40% of reviews in this period, with 60% negative and 0% neutral.
Share of theme mentions
Themes extracted from 200 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,486 ranked companies in Sports & Fitness (benchmark 15 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.110 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
Sentiment has been declining (trajectory: -0.500). Review the worst months in the trend data to identify specific operational or product issues.
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