Sports & Fitness customer reviews: the 2026 benchmark
CustomerEye analysed 1,724 Sports & Fitness companies, which average an overall score of 62.9 out of 100 across 276,730 customer reviews. Across the industry, Communication is the weakest theme, with an average sentiment of 67.0 out of 100.
Headline figures
- Companies analysed
- 1,724
- Average score
- 62.9 / 100
- Average rating
- 4.32 / 5
- Positive reviews
- 78.8%
- Reviews behind the benchmark
- 276,730
380 of these companies show a rising review trend.
Highest-scoring Sports & Fitness companies
| # | Company | Score | Rating | Reviews |
|---|---|---|---|---|
| 1 | UnitedMind Laughter Yoga in London and UK Ltd | 99.1 | 5.00 | 67 |
| 2 | Pilates for Runners | 99.1 | 4.99 | 100 |
| 3 | SwimWay Swimming School | 98.5 | 4.96 | 148 |
| 4 | Off Piste Performance | 98.4 | 5.00 | 100 |
| 5 | AEROLATINO | 98.2 | 4.97 | 66 |
| 6 | Crk | 96.9 | 4.99 | 97 |
| 7 | Brownes Boot Camp | 96.8 | 4.94 | 50 |
| 8 | Shiftandliftbylaura | 96.6 | 4.92 | 77 |
| 9 | We Make Footballers | 96.4 | 4.85 | 100 |
| 10 | The Big Horse Shop Ltd | 96.3 | 4.94 | 100 |
What Sports & Fitness customers talk about
Average sentiment per theme across the industry, weakest first (0–100).
Sports & Fitness: average sentiment by theme
| Category | Value (score) |
|---|---|
| Communication | 67 score |
| Problem Resolution | 72.8 score |
| Delivery Shipping | 75.9 score |
| Pricing | 78.9 score |
| Response Speed | 79.6 score |
| Loyalty | 80.3 score |
| Customer Support | 81.1 score |
| Value For Money | 81.7 score |
| Onboarding | 83.9 score |
| Product Quality | 85.9 score |