Based on public reviews and response behavior.
100 reviews over 123 days (about 25 per month). Busiest month: 88% of reviews — one month dominates this sample. Languages: it 44%, en 43%, fr 10%.
These figures describe an earlier period, not the last 12 months.
Healthcare & Medical average: score 66.5, rating 4.38 stars, reply rate 44.7%, over 2,989 ranked companies · benchmark 25 Oct 2026
Score
44.7
Industry average 66.5
21.8 below average
Rating
2.94
Industry average 4.38
1.44 below average
Reply rate
—
Industry average 44.7%
not measured
Not ranked
no reviews in the last 12 months
67% of reviews positive, 32% negative
Covering October 2024 — 3 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 67% negative and 0% neutral.
Half or more of these reviews arrived in a single month
Reviews are mostly in Italian
Share of theme mentions
Themes extracted from 100 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,989 ranked companies in Healthcare & Medical (benchmark 25 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.733 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
The company replies to 0% of reviews against an industry average of 45%. Unanswered negative reviews are the most visible gap on the profile; a short public reply within days closes it.
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