Based on public reviews and response behavior.
57 reviews over 804 days (about 2.2 per month). Busiest month: 32% of reviews. Languages: en 100%.
These figures describe an earlier period, not the last 12 months.
Pet Products & Supplies average: score 62.8, rating 4.25 stars, reply rate 35.6%, over 1,157 ranked companies · benchmark 6 Oct 2026
Score
68.6
Industry average 62.8
5.8 above average
Rating
4.30
Industry average 4.25
0.05 above average
Reply rate
—
Industry average 35.6%
not measured
Not ranked
no reviews in the last 12 months
77% of reviews positive, 23% negative
Covering January 2025 — 3 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.
Share of theme mentions
Themes extracted from 57 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,157 ranked companies in Pet Products & Supplies (benchmark 6 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
The company replies to 9% of reviews against an industry average of 36%. Unanswered negative reviews are the most visible gap on the profile; a short public reply within days closes it.
"Delivery Shipping" is the strongest recurring theme in the reviews: 30 mentions with a sentiment score of 80.45/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
