Customereye

VetBox

Pet Products & Supplies • United Kingdomvetbox.com

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

51/100
−2.0 vs. last month4.42 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Pet Products & Supplies companies

#207of 263
Top 79% · Bottom Tier
#1 (best)#263 (worst)
#205Peer
#206Peer
#207This company
#208Peer
#209Peer

Overall Customer Sentiment

Below Average

79% of reviews positive, 19% negative

79%
positive
  • Positive79%
  • Neutral1%
  • Negative19%

Sentiment Balance

Covering October 2024 — 13 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 77% of reviews in this period, with 23% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 599 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Loyalty
17.0%
Product Quality
15.7%
Customer Support
15.5%
Pricing
12.3%
Delivery Shipping
11.3%

Most feedback concerns Loyalty.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM32/100
32/100
signal score
  • •Built from a negative-review share of 22.0% across this company's analyzed reviews.
  • •10 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.4avg rating
5★
78.8%
4★
6.2%
3★
3.0%
2★
2.5%
1★
9.5%

Based on 600 analyzed reviews. Sentiment is improving: 94.0% of reviews in the last three months were positive, compared with 86.7% in the three months before that.

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