Customereye

Percy's Pet Products - Pet, Equestrian & Farm Supply Shop

Pet Products & Supplies • United Kingdompercyspetproducts.co.uk

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

51/100
−7.0 vs. last month4.71 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Pet Products & Supplies companies

#220of 263
Top 84% · Bottom Tier
#1 (best)#263 (worst)
#218Peer
#219Peer
#220This company
#221Peer
#222Peer

Overall Customer Sentiment

Below Average

78% of reviews positive, 21% negative

78%
positive
  • Positive78%
  • Neutral1%
  • Negative21%

Sentiment Balance

Covering October 2024 — 40 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 73% of reviews in this period, with 20% negative and 8% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 598 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
22.9%
Response Speed
19.1%
Product Quality
18.1%
Customer Support
11.8%
Loyalty
8.7%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Communication, making up 3.3% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM29/100
29/100
signal score
  • Built from a negative-review share of 29.3% across this company's analyzed reviews.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.7avg rating
5
88.0%
4
5.0%
3
1.3%
2
0.8%
1
4.8%

Based on 600 analyzed reviews. Sentiment is holding steady: 94.2% of reviews in the last three months were positive, compared with 92.2% in the three months before that.

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