Pet Products & Supplies • United Kingdompetsandfriends.co.uk
Review data last updated .
Based on public reviews and response behavior.
100 reviews over 784 days (about 3.9 per month). Busiest month: 46% of reviews. Languages: en 100%.
Pet Products & Supplies average: score 65.1, rating 4.37 stars, reply rate 37.3%, over 1,071 ranked companies · benchmark 25 Oct 2026
Score
68.2
Industry average 65.1
3.1 above average
Rating
3.82
Industry average 4.37
0.55 below average
Reply rate
—
Industry average 37.3%
not measured
Among ranked Pet Products & Supplies companies
Only companies with enough recent, scoreable reviews are ranked.
64% of reviews positive, 36% negative
Covering March 2026 — 3 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 33% negative and 0% neutral.
Share of theme mentions
Themes extracted from 100 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,071 ranked companies in Pet Products & Supplies (benchmark 25 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.275 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
The company replies to 47% of reviews against an industry average of 37%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
Included in the full report
Unlock the full report — $4.99