Customereye

Livefood UK Ltd.

Pet Products & Supplies • Rooks bridgewww.livefoods.co.uk

Review data last updated .

Request Custom AnalysisSign up free to see everything

Based on public reviews and response behavior.

Tip: Tap or click the ⓘ icons to learn how to read each section. Expand cards for evidence.

Overall Score

66/100
4.73 ★ average rating · 500 reviews

Competitive Performance Rank

Among fully-analyzed Pet Products & Supplies companies

#63of 263
Top 24% · Top Tier
#1 (best)#263 (worst)
#61Peer
#62Peer
#63This company
#64Peer
#65Peer

Overall Customer Sentiment

Category Leader

77% of reviews positive, 20% negative

77%
positive
  • Positive77%
  • Neutral3%
  • Negative20%

Sentiment Balance

Covering July 2023 — 3 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 440 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2023.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
20.5%
Loyalty
17.2%
Product Quality
14.8%
Customer Support
13.1%
Response Speed
11.6%

Most feedback concerns Delivery Shipping.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM24/100
24/100
signal score
  • •Built from a negative-review share of 21.7% across this company's analyzed reviews.
  • •1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.7avg rating
5★
86.2%
4★
7.0%
3★
2.6%
2★
1.8%
1★
2.4%

Based on 500 analyzed reviews. Sentiment is holding steady: 100.0% of reviews in the last three months were positive, compared with 100.0% in the three months before that.

Unlock full insights

Sign up to view detailed data and analysis