Based on public reviews and response behavior.
1,000 reviews over 485 days (about 63 per month). Busiest month: 12% of reviews. Languages: en 97%, unknown 2%, fr 0%.
Pet Products & Supplies average: score 65.1, rating 4.37 stars, reply rate 37.3%, over 1,071 ranked companies · benchmark 25 Oct 2026
Score
68.6
Industry average 65.1
3.5 above average
Rating
4.74
Industry average 4.37
0.37 above average
Reply rate
—
Industry average 37.3%
not measured
Among ranked Pet Products & Supplies companies
Only companies with enough recent, scoreable reviews are ranked.
83% of reviews positive, 15% negative
Covering July 2026 — 14 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 71% of reviews in this period, with 29% negative and 0% neutral.
Share of theme mentions
Themes extracted from 1,000 analysed reviews.
No weakness themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,071 ranked companies in Pet Products & Supplies (benchmark 25 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
The company replies to 0% of reviews against an industry average of 37%. Unanswered negative reviews are the most visible gap on the profile; a short public reply within days closes it.
"Customer Support" is the strongest recurring theme in the reviews: 696 mentions with a sentiment score of 86.10/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
Included in the full report
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