Merchbar

General Retail & Marketplaces • United Statesmerchbar.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

38/100

+15.5 vs. last month1.29 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed General Retail & Marketplaces companies

#328of 359

Top 91% · Bottom Tier

#1 (best)#359 (worst)

#326Peer

#327Peer

#328This company

#329Peer

#330Peer

Overall Customer Sentiment

Below Average

21% of reviews positive, 78% negative

21%

positive

Positive21%
Neutral2%
Negative78%

Sentiment Balance

Covering October 2024 — 6 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 50% of reviews in this period, with 50% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

29.5%

Communication

13.1%

Loyalty

11.6%

Customer Support

10.6%

Response Speed

9.7%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Delivery Shipping, making up 29.5% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH74/100

74/100

signal score

•Built from a negative-review share of 64.3% across this company's analyzed reviews.
•34 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

1.3avg rating

5★

4.3%

4★

1.7%

3★

1.7%

2★

3.7%

1★

88.7%

Based on 600 analyzed reviews. Sentiment is improving: 9.6% of reviews in the last three months were positive, compared with 2.7% in the three months before that.

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