Based on public reviews and response behavior.
950 reviews.
General Retail & Marketplaces average: score 63.5, rating 4.21 stars, reply rate 35.0%, over 3,192 ranked companies · benchmark 22 Oct 2026
Score
41.2
Industry average 63.5
22.3 below average
Rating
2.13
Industry average 4.21
2.08 below average
Reply rate
—
Industry average 35.0%
not measured
Among ranked General Retail & Marketplaces companies
Only companies with enough recent, scoreable reviews are ranked.
31% of reviews positive, 67% negative
Covering August 2026 — 350 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 45% of reviews in this period, with 53% negative and 3% neutral.
Share of theme mentions
Themes extracted from 950 analysed reviews.
No strength themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 3,192 ranked companies in General Retail & Marketplaces (benchmark 22 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around value for money scores -0.259 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
An overall score of 41.2 sits in the bottom quarter of about 3,200 ranked General Retail & Marketplaces companies (25th percentile: 54, median: 64). The weakest topic and the reply rate are the two levers that move this score fastest.
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