Based on public reviews and response behavior.
Among fully-analyzed General Retail & Marketplaces companies
31% of reviews positive, 67% negative
Covering August 2026 — 350 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 45% of reviews in this period, with 53% negative and 3% neutral.
Showing 950 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.
Sentiment has been holding steady over the period shown.
Share of theme mentions
Most feedback concerns Delivery Shipping.
The most common complaint theme is Delivery Shipping, making up 19.2% of all theme mentions.
Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.
Star split and recent-versus-earlier sentiment.
Based on 950 analyzed reviews. Sentiment is improving: 60.9% of reviews in the last three months were positive, compared with 8.0% in the three months before that.
