Based on public reviews and response behavior.
200 reviews over 138 days (about 44 per month). Busiest month: 27% of reviews. Languages: en 100%.
General Retail & Marketplaces average: score 63.5, rating 4.21 stars, reply rate 35.0%, over 3,192 ranked companies · benchmark 22 Oct 2026
Score
41.4
Industry average 63.5
22.1 below average
Rating
3.17
Industry average 4.21
1.04 below average
Reply rate
—
Industry average 35.0%
not measured
Among ranked General Retail & Marketplaces companies
Only companies with enough recent, scoreable reviews are ranked.
58% of reviews positive, 42% negative
Covering September 2026 — 43 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 54% of reviews in this period, with 47% negative and 0% neutral.
Based on 5 months of reviews, too short to read a trend
Share of theme mentions
Themes extracted from 200 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 3,192 ranked companies in General Retail & Marketplaces (benchmark 22 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around problem resolution scores -0.266 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
Sentiment has been declining (trajectory: -0.815). Review the worst months in the trend data to identify specific operational or product issues.
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