Based on public reviews and response behavior.
Among fully-analyzed General Retail & Marketplaces companies
20% of reviews positive, 79% negative
Covering August 2026 — 50 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 40% of reviews in this period, with 58% negative and 2% neutral.
Showing 650 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.
Sentiment has been holding steady over the period shown.
Share of theme mentions
Most feedback concerns Pricing.
The most common complaint theme is Pricing, making up 17.8% of all theme mentions.
Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.
Star split and recent-versus-earlier sentiment.
Based on 650 analyzed reviews. Sentiment is improving: 25.2% of reviews in the last three months were positive, compared with 5.2% in the three months before that.
