Customereye

Jomashop

General Retail & Marketplaces • United Stateswww.jomashop.com

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

45/100
−5.1 vs. last month4.03 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed General Retail & Marketplaces companies

#286of 359
Top 80% · Bottom Tier
#1 (best)#359 (worst)
#284Peer
#285Peer
#286This company
#287Peer
#288Peer

Overall Customer Sentiment

Below Average

67% of reviews positive, 32% negative

67%
positive
  • Positive67%
  • Neutral1%
  • Negative32%

Sentiment Balance

Covering October 2024 — 113 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 60% of reviews in this period, with 39% negative and 1% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
21.2%
Product Quality
15.5%
Pricing
13.4%
Response Speed
12.8%
Customer Support
11.0%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Delivery Shipping, making up 21.2% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM34/100
34/100
signal score
  • •Built from a negative-review share of 23.7% across this company's analyzed reviews.
  • •5 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.0avg rating
5★
69.7%
4★
4.2%
3★
4.0%
2★
3.3%
1★
18.8%

Based on 600 analyzed reviews. Sentiment is holding steady: 77.0% of reviews in the last three months were positive, compared with 80.0% in the three months before that.

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