Customereye

Martz Group

Auto Parts & Accessories • United Statesmartzgroup.com

Review data last updated .

Based on public reviews and response behavior.

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600 reviews over 1,520 days (about 12 per month). Busiest month: 24% of reviews.

Overall Score

37/100
3.39 ★ average rating · 600 reviews
37/100 from 600 reviews over 20 months, high confidence.

Auto Parts & Accessories average: score 61.5, rating 4.38 stars, reply rate 34.9%, over 937 ranked companies · benchmark 13 Oct 2026

Score

37.3

Industry average 61.5

24.2 below average

Rating

3.39

Industry average 4.38

0.99 below average

Reply rate

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Industry average 34.9%

not measured

Competitive Performance Rank

Among ranked Auto Parts & Accessories companies

#903of 937 ranked in Auto Parts & Accessories
Top 96% · Bottom Tier
#1 (best)#937 (worst)
#901Peer
#902Peer
#903This company
#904Peer
#905Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

51% of reviews positive, 47% negative

51%
positive
  • Positive51%
  • Neutral2%
  • Negative47%

Sentiment Balance

Covering January 2022 — 3 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Customer Support
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Loyalty
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Pricing
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Product Quality
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Onboarding
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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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