Customereye

MagsConnect Canada

Media & Content • Canadamagsconnect.ca

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

51/100
4.53 ★ average rating · 517 reviews

Competitive Performance Rank

Among fully-analyzed Media & Content companies

#96of 172
Top 56% · Mid Pack
#1 (best)#172 (worst)
#94Peer
#95Peer
#96This company
#97Peer
#98Peer

Overall Customer Sentiment

Mid Pack

78% of reviews positive, 20% negative

78%
positive
  • Positive78%
  • Neutral2%
  • Negative20%

Sentiment Balance

Covering October 2024 — 6 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 491 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Onboarding
26.1%
Delivery Shipping
12.2%
Response Speed
11.5%
Loyalty
10.2%
Product Quality
10.2%

Most feedback concerns Onboarding.

The most common complaint theme is Value For Money, making up 1.1% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM37/100
37/100
signal score
  • Built from a negative-review share of 31.0% across this company's analyzed reviews.
  • 3 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.5avg rating
5
79.7%
4
9.9%
3
2.1%
2
0.6%
1
7.7%

Based on 517 analyzed reviews. Sentiment is holding steady: 93.3% of reviews in the last three months were positive, compared with 88.5% in the three months before that.

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