Customereye

Social Growth Engine

Media & Content • United Stateswww.socialgrowthengine.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

54/100
4.36 ★ average rating · 549 reviews

Competitive Performance Rank

Among fully-analyzed Media & Content companies

#71of 172
Top 41% · Upper Half
#1 (best)#172 (worst)
#69Peer
#70Peer
#71This company
#72Peer
#73Peer

Overall Customer Sentiment

Above Average

84% of reviews positive, 15% negative

84%
positive
  • Positive84%
  • Neutral1%
  • Negative15%

Sentiment Balance

Covering August 2024 — 3 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 520 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
28.3%
Loyalty
16.5%
Product Quality
15.3%
Pricing
9.8%
Response Speed
7.0%

Most feedback concerns Customer Support.

The most common complaint theme is Communication, making up 5.8% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW23/100
23/100
signal score
  • Built from a negative-review share of 18.7% across this company's analyzed reviews.
  • 7 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.4avg rating
5
78.5%
4
5.8%
3
1.5%
2
2.0%
1
12.2%

Based on 549 analyzed reviews. Sentiment is improving: 100.0% of reviews in the last three months were positive, compared with 64.3% in the three months before that.

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