Lisa Leonard Designs

General Retail & Marketplaces • United Stateslisaleonard.com

Review data last updated August 13, 2026.

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Based on public reviews and response behavior.

Overall Score

73/100

4.49 ★ average rating · 2,000 reviews

Competitive Performance Rank

Among fully-analyzed General Retail & Marketplaces companies

#10of 359

Top 3% · Top Tier

#1 (best)#359 (worst)

#8Peer

#9Peer

#10This company

#11Peer

#12Peer

Overall Customer Sentiment

Category Leader

84% of reviews positive, 15% negative

84%

positive

Positive84%
Neutral1%
Negative15%

Sentiment Balance

Covering March 2026 — 4 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 75% of reviews in this period, with 25% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,975 reviews across the months with enough data to chart reliably (min 3/month), most recent: March 2026.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

26.4%

Product Quality

18.6%

Response Speed

13.4%

Loyalty

11.7%

Customer Support

9.8%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Communication, making up 4.9% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM38/100

38/100

signal score

•Built from a negative-review share of 14.8% across this company's analyzed reviews.
•4 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.5avg rating

5★

82.3%

4★

3.8%

3★

3.4%

2★

2.1%

1★

8.5%

Based on 2,000 analyzed reviews. Sentiment is slipping: 25.0% of reviews in the last three months were positive, compared with 50.0% in the three months before that.

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