Geox

General Retail & Marketplacesgeox.com

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

34/100

+19.0 vs. last month1.47 ★ average rating · 545 reviews

Competitive Performance Rank

Among fully-analyzed General Retail & Marketplaces companies

#341of 359

Top 95% · Bottom Tier

#1 (best)#359 (worst)

#339Peer

#340Peer

#341This company

#342Peer

#343Peer

Overall Customer Sentiment

Below Average

21% of reviews positive, 78% negative

21%

positive

Positive21%
Neutral1%
Negative78%

Sentiment Balance

Covering October 2024 — 3 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 67% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 514 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Loyalty

18.4%

Customer Support

15.2%

Delivery Shipping

13.5%

Communication

11.5%

Product Quality

11.5%

Most feedback concerns Loyalty.

The most common complaint theme is Loyalty, making up 18.4% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH88/100

88/100

signal score

•Built from a negative-review share of 77.7% across this company's analyzed reviews.
•15 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

1.5avg rating

5★

9.0%

4★

1.1%

3★

1.7%

2★

4.8%

1★

83.5%

Based on 545 analyzed reviews. Sentiment is improving: 12.5% of reviews in the last three months were positive, compared with 6.7% in the three months before that.

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