Based on public reviews and response behavior.
102 reviews over 310 days (about 10 per month). Busiest month: 16% of reviews. Languages: en 100%.
General Retail & Marketplaces average: score 61.6, rating 4.18 stars, reply rate 35.4%, over 2,404 ranked companies · benchmark 7 Oct 2026
Score
34.3
Industry average 61.6
27.4 below average
Rating
1.40
Industry average 4.18
2.78 below average
Reply rate
—
Industry average 35.4%
not measured
Among ranked General Retail & Marketplaces companies
Only companies with enough recent, scoreable reviews are ranked.
22% of reviews positive, 77% negative
Covering September 2026 — 11 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 18% of reviews in this period, with 73% negative and 9% neutral.
Share of theme mentions
Themes extracted from 102 analysed reviews.
No strength themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,404 ranked companies in General Retail & Marketplaces (benchmark 7 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around response speed scores -0.506 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
An overall score of 34.3 sits in the bottom quarter of about 2,400 ranked General Retail & Marketplaces companies (25th percentile: 52, median: 62). The weakest topic and the reply rate are the two levers that move this score fastest.
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