Based on public reviews and response behavior.
850 reviews.
General Retail & Marketplaces average: score 61.6, rating 4.18 stars, reply rate 35.4%, over 2,404 ranked companies · benchmark 7 Oct 2026
Score
40.8
Industry average 61.6
20.9 below average
Rating
1.81
Industry average 4.18
2.37 below average
Reply rate
—
Industry average 35.4%
not measured
Among ranked General Retail & Marketplaces companies
Only companies with enough recent, scoreable reviews are ranked.
32% of reviews positive, 66% negative
Covering August 2026 — 137 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 58% of reviews in this period, with 39% negative and 2% neutral.
Share of theme mentions
Themes extracted from 850 analysed reviews.
No strength themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,404 ranked companies in General Retail & Marketplaces (benchmark 7 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around loyalty scores -0.309 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
Sentiment has been declining (trajectory: -0.169). Review the worst months in the trend data to identify specific operational or product issues.
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