Jockey

General Retail & Marketplaces • United Statesjockey.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

40/100

3.65 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed General Retail & Marketplaces companies

#315of 359

Top 88% · Bottom Tier

#1 (best)#359 (worst)

#313Peer

#314Peer

#315This company

#316Peer

#317Peer

Overall Customer Sentiment

Below Average

58% of reviews positive, 40% negative

58%

positive

Positive58%
Neutral2%
Negative40%

Sentiment Balance

Covering July 2024 — 3 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 525 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

20.2%

Loyalty

15.6%

Product Quality

15.5%

Customer Support

11.3%

Response Speed

9.1%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Delivery Shipping, making up 20.2% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM47/100

47/100

signal score

•Built from a negative-review share of 38.7% across this company's analyzed reviews.
•9 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.6avg rating

5★

53.5%

4★

10.8%

3★

6.8%

2★

4.5%

1★

24.3%

Based on 600 analyzed reviews. Sentiment is improving: 75.0% of reviews in the last three months were positive, compared with 33.3% in the three months before that.

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