Customereye

GUESS

General Retail & Marketplaces • United Stateswww.guess.com

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

25/100
1.75 ★ average rating · 777 reviews

Competitive Performance Rank

Among fully-analyzed General Retail & Marketplaces companies

#354of 359
Top 99% · Bottom Tier
#1 (best)#359 (worst)
#352Peer
#353Peer
#354This company
#355Peer
#356Peer

Overall Customer Sentiment

Below Average

30% of reviews positive, 68% negative

30%
positive
  • Positive30%
  • Neutral2%
  • Negative68%

Sentiment Balance

Covering April 2026 — 3 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 719 reviews across the months with enough data to chart reliably (min 3/month), most recent: April 2026.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Loyalty
16.5%
Delivery Shipping
16.4%
Customer Support
15.2%
Communication
12.3%
Pricing
10.0%

Most feedback concerns Loyalty.

The most common complaint theme is Loyalty, making up 16.5% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH88/100
88/100
signal score
  • •Built from a negative-review share of 68.2% across this company's analyzed reviews.
  • •17 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

1.8avg rating
5★
12.7%
4★
4.0%
3★
3.2%
2★
5.8%
1★
74.3%

Based on 777 analyzed reviews. Sentiment is holding steady: 0.0% of reviews in the last three months were positive, compared with 0.0% in the three months before that.

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