Based on public reviews and response behavior.
2,808 reviews over 4,452 days (about 19 per month). Busiest month: 18% of reviews. Languages: en 92%, de 3%, es 2%.
General Retail & Marketplaces average: score 64.6, rating 4.29 stars, reply rate 36.9%, over 2,402 ranked companies · benchmark 30 Oct 2026
Score
23.8
Industry average 64.6
40.8 below average
Rating
1.85
Industry average 4.29
2.44 below average
Reply rate
—
Industry average 36.9%
not measured
Among ranked General Retail & Marketplaces companies
Only companies with enough recent, scoreable reviews are ranked.
25% of reviews positive, 74% negative
Covering August 2026 — 327 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 20% of reviews in this period, with 78% negative and 2% neutral.
Share of theme mentions
Themes from the 2,808 most recent reviews.
No strength themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,402 ranked companies in General Retail & Marketplaces (benchmark 30 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around customer support scores -0.318 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
Sentiment has been declining (trajectory: -0.232). Review the worst months in the trend data to identify specific operational or product issues.
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