PULL&BEAR

General Retail & Marketplaces • United Stateswww.pullandbear.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

23/100

−45.0 vs. last month1.82 ★ average rating · 1,132 reviews

Competitive Performance Rank

Among fully-analyzed General Retail & Marketplaces companies

#356of 359

Top 99% · Bottom Tier

#1 (best)#359 (worst)

#354Peer

#355Peer

#356This company

#357Peer

#358Peer

Overall Customer Sentiment

Below Average

23% of reviews positive, 75% negative

23%

positive

Positive23%
Neutral2%
Negative75%

Sentiment Balance

Covering July 2026 — 4 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 25% of reviews in this period, with 75% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,048 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2026.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

17.8%

Customer Support

16.6%

Loyalty

14.3%

Communication

11.8%

Product Quality

9.7%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Delivery Shipping, making up 17.8% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH85/100

85/100

signal score

•Built from a negative-review share of 74.7% across this company's analyzed reviews.
•34 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

1.8avg rating

5★

12.5%

4★

4.4%

3★

6.4%

2★

6.3%

1★

70.4%

Based on 1,132 analyzed reviews. Sentiment is improving: 45.5% of reviews in the last three months were positive, compared with 25.0% in the three months before that.

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