Based on public reviews and response behavior.
600 reviews over 1,988 days (about 9.2 per month). Busiest month: 10% of reviews.
General Retail & Marketplaces average: score 64.8, rating 4.32 stars, reply rate 35.5%, over 3,027 ranked companies · benchmark 24 Oct 2026
Score
21.2
Industry average 64.8
43.6 below average
Rating
1.52
Industry average 4.32
2.80 below average
Reply rate
—
Industry average 35.5%
not measured
Among ranked General Retail & Marketplaces companies
Only companies with enough recent, scoreable reviews are ranked.
24% of reviews positive, 74% negative
Covering October 2024 — 5 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 20% of reviews in this period, with 80% negative and 0% neutral.
Share of theme mentions
Themes extracted from 600 analysed reviews.
No strength themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 3,027 ranked companies in General Retail & Marketplaces (benchmark 24 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.293 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
An overall score of 21.2 sits in the bottom quarter of about 3,000 ranked General Retail & Marketplaces companies (25th percentile: 55, median: 65). The weakest topic and the reply rate are the two levers that move this score fastest.
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