Based on public reviews and response behavior.
1,890 reviews.
General Retail & Marketplaces average: score 64.8, rating 4.32 stars, reply rate 35.5%, over 3,027 ranked companies · benchmark 24 Oct 2026
Score
23.0
Industry average 64.8
41.8 below average
Rating
1.64
Industry average 4.32
2.68 below average
Reply rate
—
Industry average 35.5%
not measured
Among ranked General Retail & Marketplaces companies
Only companies with enough recent, scoreable reviews are ranked.
21% of reviews positive, 77% negative
Covering August 2026 — 258 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 20% of reviews in this period, with 78% negative and 2% neutral.
Share of theme mentions
Themes extracted from 1,890 analysed reviews.
No strength themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 3,027 ranked companies in General Retail & Marketplaces (benchmark 24 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.351 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
Sentiment has been declining (trajectory: -0.328). Review the worst months in the trend data to identify specific operational or product issues.
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