Based on public reviews and response behavior.
1,143 days of reviews, with a sparse monthly review flow. Busiest month: 34% of reviews. Languages: en 99%, de 1%.
General Retail & Marketplaces average: score 62.4, rating 4.11 stars, reply rate 34.9%, over 2,663 ranked companies · benchmark 9 Nov 2026
Score
26.1
Industry average 62.4
36.3 below average
Rating
1.87
Industry average 4.11
2.24 below average
Reply rate
—
Industry average 34.9%
not measured
Among ranked General Retail & Marketplaces companies
Only companies with enough recent, scoreable reviews are ranked.
32% of reviews positive, 68% negative
Covering August 2023, not the company's full review history.
Takeaway: Positive sentiment accounts for 17% of reviews in this period, with 83% negative and 0% neutral.
Share of theme mentions
Themes from this company's most recent reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,663 ranked companies in General Retail & Marketplaces (benchmark 9 Nov 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.251 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
Sentiment has been declining (trajectory: -0.993). Review the worst months in the trend data to identify specific operational or product issues.
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