Based on public reviews and response behavior.
383 days of reviews, with a steady monthly review flow. Busiest month: 18% of reviews. Languages: en 68%, de 14%, fr 7%.
General Retail & Marketplaces average: score 62.4, rating 4.11 stars, reply rate 34.9%, over 2,663 ranked companies · benchmark 9 Nov 2026
Score
25.9
Industry average 62.4
36.5 below average
Rating
1.03
Industry average 4.11
3.08 below average
Reply rate
—
Industry average 34.9%
not measured
Among ranked General Retail & Marketplaces companies
Only companies with enough recent, scoreable reviews are ranked.
9% of reviews positive, 91% negative
Covering May 2026, not the company's full review history.
Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.
Share of theme mentions
Themes from this company's most recent reviews.
No strength themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,663 ranked companies in General Retail & Marketplaces (benchmark 9 Nov 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around problem resolution scores -0.520 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
An overall score of 25.9 sits in the bottom quarter of about 2,700 ranked General Retail & Marketplaces companies (25th percentile: 53, median: 63). The weakest topic and the reply rate are the two levers that move this score fastest.
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