Customereye

Intoxalock

Auto Parts & Accessories • USintoxalock.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

45/100
+5.5 vs. last month2.96 ★ average rating · 1,134 reviews

Competitive Performance Rank

Among fully-analyzed Auto Parts & Accessories companies

#119of 148
Top 80% · Bottom Tier
#1 (best)#148 (worst)
#117Peer
#118Peer
#119This company
#120Peer
#121Peer

Overall Customer Sentiment

Below Average

45% of reviews positive, 54% negative

45%
positive
  • Positive45%
  • Neutral1%
  • Negative54%

Sentiment Balance

Covering July 2026 — 3 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 67% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,120 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2026.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
27.6%
Pricing
16.0%
Product Quality
12.0%
Loyalty
9.2%
Onboarding
8.2%

Most feedback concerns Customer Support.

The most common complaint theme is Customer Support, making up 27.6% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH64/100
64/100
signal score
  • Built from a negative-review share of 53.9% across this company's analyzed reviews.
  • 13 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.0avg rating
5
45.3%
4
2.8%
3
1.9%
2
2.8%
1
47.1%

Based on 1,134 analyzed reviews. Sentiment is improving: 15.8% of reviews in the last three months were positive, compared with 2.4% in the three months before that.

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