Customereye

4Wheel Drive Hardware

Auto Parts & Accessories • Columbiana4wd.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

40/100
3.70 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Auto Parts & Accessories companies

#138of 148
Top 93% · Bottom Tier
#1 (best)#148 (worst)
#136Peer
#137Peer
#138This company
#139Peer
#140Peer

Overall Customer Sentiment

Below Average

57% of reviews positive, 40% negative

57%
positive
  • Positive57%
  • Neutral4%
  • Negative40%

Sentiment Balance

Covering January 2023 — 3 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 537 reviews across the months with enough data to chart reliably (min 3/month), most recent: January 2023.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
22.1%
Response Speed
13.5%
Loyalty
12.4%
Product Quality
12.0%
Customer Support
11.0%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Delivery Shipping, making up 22.1% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH55/100
55/100
signal score
  • Built from a negative-review share of 41.0% across this company's analyzed reviews.
  • 7 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.7avg rating
5
58.2%
4
7.8%
3
5.2%
2
3.5%
1
25.3%

Based on 600 analyzed reviews. Sentiment is holding steady: 0.0% of reviews in the last three months were positive, compared with 0.0% in the three months before that.

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