Customereye

Pep Boys

Auto Parts & Accessoriespepboys.com

Review data last updated .

Based on public reviews and response behavior.

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100 reviews over 572 days (about 5.3 per month). Busiest month: 13% of reviews. Languages: en 100%.

Overall Score

36/100
+33.3 vs. last month1.49 ★ average rating · 100 reviews
36/100 from 100 reviews over 17 months, moderate confidence.

Auto Parts & Accessories average: score 61.5, rating 4.38 stars, reply rate 34.9%, over 937 ranked companies · benchmark 13 Oct 2026

Score

35.9

Industry average 61.5

25.6 below average

Rating

1.49

Industry average 4.38

2.89 below average

Reply rate

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Industry average 34.9%

not measured

Competitive Performance Rank

Among ranked Auto Parts & Accessories companies

#908of 937 ranked in Auto Parts & Accessories
Top 97% · Bottom Tierup 309 from last month
#1 (best)#937 (worst)
#906Peer
#907Peer
#908This company
#909Peer
#910Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

24% of reviews positive, 76% negative

24%
positive
  • Positive24%
  • Neutral0%
  • Negative76%

Sentiment Balance

Covering October 2026 — 3 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 67% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Loyalty
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Customer Support
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Problem Resolution
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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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