Customereye

ICruise

Travel & Hospitality • United Statesicruise.com

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

50/100
−50.0 vs. last month4.15 ★ average rating · 601 reviews

Competitive Performance Rank

Among fully-analyzed Travel & Hospitality companies

#93of 150
Top 62% · Mid Pack
#1 (best)#150 (worst)
#91Peer
#92Peer
#93This company
#94Peer
#95Peer

Overall Customer Sentiment

Mid Pack

76% of reviews positive, 22% negative

76%
positive
  • Positive76%
  • Neutral2%
  • Negative22%

Sentiment Balance

Covering September 2024 — 7 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 43% of reviews in this period, with 43% negative and 14% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 592 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
27.2%
Loyalty
15.5%
Product Quality
13.5%
Communication
9.2%
Pricing
8.0%

Most feedback concerns Customer Support.

The most common complaint theme is Pricing, making up 8.0% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH49/100
49/100
signal score
  • •Built from a negative-review share of 22.0% across this company's analyzed reviews.
  • •6 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.2avg rating
5★
69.4%
4★
8.7%
3★
4.7%
2★
2.2%
1★
15.1%

Based on 601 analyzed reviews. Sentiment is slipping: 25.0% of reviews in the last three months were positive, compared with 50.0% in the three months before that.

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