Based on public reviews and response behavior.
134 reviews over 355 days (about 11 per month). Busiest month: 18% of reviews. Languages: en 100%.
Travel & Hospitality average: score 61.7, rating 4.01 stars, reply rate 42.5%, over 672 ranked companies · benchmark 6 Oct 2026
Score
85.0
Industry average 61.7
23.3 above average
Rating
4.26
Industry average 4.01
0.25 above average
Reply rate
—
Industry average 42.5%
not measured
Among ranked Travel & Hospitality companies
Only companies with enough recent, scoreable reviews are ranked.
81% of reviews positive, 19% negative
Covering September 2026 — 11 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 91% of reviews in this period, with 9% negative and 0% neutral.
Share of theme mentions
Themes extracted from 134 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 672 ranked companies in Travel & Hospitality (benchmark 6 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
An overall score of 85.0 places the company in the top quarter of about 650 ranked Travel & Hospitality companies (75th percentile: 75). Keep the drivers behind it visible in customer communication and watch the weakest topic so the position holds.
The company replies to 90% of reviews against an industry average of 43%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
