Customereye

Nanak Flights

Travel & Hospitality • Canadananakflights.com

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

52/100
+1.7 vs. last month4.46 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Travel & Hospitality companies

#81of 150
Top 54% · Mid Pack
#1 (best)#150 (worst)
#79Peer
#80Peer
#81This company
#82Peer
#83Peer

Overall Customer Sentiment

Mid Pack

81% of reviews positive, 17% negative

81%
positive
  • Positive81%
  • Neutral3%
  • Negative17%

Sentiment Balance

Covering October 2024 — 8 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 75% of reviews in this period, with 25% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 596 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
32.1%
Product Quality
15.6%
Loyalty
12.4%
Pricing
12.0%
Response Speed
8.6%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM42/100
42/100
signal score
  • •Built from a negative-review share of 35.7% across this company's analyzed reviews.
  • •3 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.5avg rating
5★
82.2%
4★
4.3%
3★
2.0%
2★
0.5%
1★
11.0%

Based on 600 analyzed reviews. Sentiment is holding steady: 90.3% of reviews in the last three months were positive, compared with 86.2% in the three months before that.

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