Based on public reviews and response behavior.
2,877 reviews over 2,988 days (about 29 per month). Busiest month: 12% of reviews. Languages: en 95%, unknown 3%, fr 2%.
Food & Dining average: score 52.0, rating 3.33 stars, reply rate 18.6%, over 391 ranked companies · benchmark 30 Oct 2026
Score
43.7
Industry average 52.0
8.3 below average
Rating
3.15
Industry average 3.33
0.18 below average
Reply rate
—
Industry average 18.6%
not measured
Among ranked Food & Dining companies
Only companies with enough recent, scoreable reviews are ranked.
57% of reviews positive, 42% negative
Covering September 2026 — 3 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 33% negative and 33% neutral.
Share of theme mentions
Themes from the 2,877 most recent reviews.
Prioritized by observed gaps vs competitors
AI analysis
A card that is absent means no signal qualified, not that nothing is wrong.
Deploy barcode or weight-based scanning at fulfillment centers to verify every ingredient against the order manifest before boxing. Introduce a pre-shipment digital confirmation sent to customers listing exact contents, allowing 24-hour dispute windows.
Establish a dedicated Tier-1 resolution team with authority to issue credits, reship boxes, or process cancellations without escalation. Set a maximum 2-contact resolution standard for delivery failures.
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