HelloFresh US

Food & Dining • UShellofresh.com

Review data last updated July 2, 2026.

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Based on public reviews and response behavior.

Overall Score

43/100

+6.3 vs. last month2.96 ★ average rating · 2,000 reviews

Competitive Performance Rank

Among fully-analyzed Food & Dining companies

#58of 71

Top 82% · Bottom Tier

#1 (best)#71 (worst)

#56Peer

#57Peer

#58This company

#59Peer

#60Peer

Overall Customer Sentiment

Below Average

51% of reviews positive, 48% negative

51%

positive

Positive51%
Neutral2%
Negative48%

Sentiment Balance

Covering August 2026 — 195 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 56% of reviews in this period, with 41% negative and 3% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 2,000 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

17.2%

Customer Support

14.7%

Product Quality

13.4%

Loyalty

13.0%

Pricing

12.7%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Delivery Shipping, making up 17.2% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH58/100

58/100

signal score

•Built from a negative-review share of 47.5% across this company's analyzed reviews.
•61 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.0avg rating

5★

31.6%

4★

11.8%

3★

13.3%

2★

8.1%

1★

35.3%

Based on 2,000 analyzed reviews. Sentiment is improving: 68.4% of reviews in the last three months were positive, compared with 28.1% in the three months before that.

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