Based on public reviews and response behavior.
62 reviews over 2,495 days (about 0.8 per month). Busiest month: 13% of reviews. Languages: en 100%.
Finance & Insurance average: score 62.0, rating 4.09 stars, reply rate 43.3%, over 3,562 ranked companies · benchmark 21 Oct 2026
Score
55.2
Industry average 62.0
6.8 below average
Rating
3.73
Industry average 4.09
0.36 below average
Reply rate
—
Industry average 43.3%
not measured
Among ranked Finance & Insurance companies
Only companies with enough recent, scoreable reviews are ranked.
63% of reviews positive, 36% negative
Covering December 2024 — 3 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 67% negative and 0% neutral.
Share of theme mentions
Themes extracted from 62 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 3,562 ranked companies in Finance & Insurance (benchmark 21 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
The company replies to 63% of reviews against an industry average of 43%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
"Loyalty" is the strongest recurring theme in the reviews: 29 mentions with a sentiment score of 73.50/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
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